If I have board issues can I get a refund?
Refunds can be requested before the tournament begins. If board issues happen such as camera, board goes out, internet issues, etc. and are not due to an error made by EDC Remote you will not be eligible for a refund. You agreed to play at your own risk when accepting to play for the night, we would recommend reaching out to your board operator to get a resolve for your issue.
How long does it take to process my refund?
Refunds, when applicable, are processed exclusively through Authorize.net and are handled promptly. Please note that refunds typically take 5-7 business days to process. Refunds are only processed Monday through Friday, so any refund requests will be addressed on the next business day.
How do I request a refund?
Please log into your player account at edcremote.com and fill out the refund request form.